Yordan Yordanov
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United Kingdom
UTC +01:00 - 12:50 AM
Bulgarian - native
English - fluent
Commitment: Part time
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Skills
Business Planning Business Strategy
Entrepreneurship
Startup Consulting
Business Planning
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Quality
Communication
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About me
Business Owner | Business Development & Project Manager Having developed nearly two decades of experience across six countries, I have acquired an extensive track record of achieving and surpassing set targets and goals, while upholding a strong commitment to delivering exceptional customer service.

Through my experience in retail and hospitality, I have considerable experience in developing strategies for handling diverse customers, efficiently addressing their queries, and consistently providing customers with quality service, which has allowed me to develop positive and strong relationships with internal and external clients across numerous roles. To my credit, I have received the following awards from Wipro Technologies, Reading, UK: Top performer in DC batch 5 in April 2019 and Top performer on CSAT in October 2019.

Working in heavily client service-oriented environments, I also possess an excellent track record of excellent public relations, running efficient administrative systems, and building a positive company image. With the ability to lead and motivate teams to achieve business goals, I am an enthusiastic and multi-skilled professional with a passion for making a real difference within a respected highly productive, and demanding work environment that values hard work and commitment.

In more recent years, I have developed my entrepreneurial and senior management capabilities, where I have gained invaluable knowledge of how to deliver successful business develop strategies and solutions to increase company revenue and brand awareness.

Ultimately, I am an ambitious and motivated individual that wishes to continuously challenge myself, while driving continuous business growth and customer satisfaction. As a result, I am seeking to attain a career progressive role within an innovative and sustainable environment. To find out more, connect with me or send me an email at: yordan.ivanov.yordanov@gmail.com✉
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Education
Diploma
Name of institution: Varna University of Management September 15, 2004 - May 24, 2007 Field of study: Hotel Management
Work experience
Partners Place Ltd
November 6, 2020 – Currently
Job Position: Co-Founder

As a co-founder at Partners Place my duties and responcibilities encompass a wide scope of ideas, activities, and initiatives with the goal of making the platform better.

Wipro Ltd
January 21, 2019 – March 26, 2020
Job Position: Customer Service Representative

As Customer Support Representative I provide the focal point of contact for customer enquiries, handle diverse customers and ensure quality service always maintained, develop and implement effective customer relationships in order to improve the customers’ experience. I process inbound calls, handling customer complaints, resolving issues and ensuring customer satisfaction, deliver an exceptional service, contributing towards an ongoing improved service and value. I develop and maintain an excellent working relationship with customers, effectively manage and resolve customer account queries and issues promptly and appropriately.

Supermarket - Yonka
March 15, 2017 – December 26, 2018
Job Position: Cashier
Bulpros
August 15, 2016 – January 8, 2017
Job Position: Supervisor

As the Supervisor, I provided a high-level administrative support, led the team monitored and ensured time and work was managed effectively and efficiently. I created a positive customer experience, handled customer complaints and issues regarding products and services, provided prompt and appropriate solutions, ensured all customers received exceptional care and always ensured customer satisfaction and this led to company's repeat business and positive reputation.

Audax Corp Ltd
January 5, 2016 – April 15, 2016
Job Position: Sales Representative

As a Sales Representative I delivered onsite and telephone client relations detailing account set up and changes to account profiles, ensured accuracy of all paperwork that arrived for assigned accounts and delivered onsite and field services to clients including sales, promotional services, and customer service on products. I represented the organisation on occasion, attended and presented to prospective clients and events assisting with product information and launch of new products. I collaborated with the Sales Representatives team to secure new clients and protect existing clients from competitors.

Allianz Bulgaria
September 8, 2015 – January 4, 2016
Job Position: Insurance Agent

As an Insurance Agent, I sold insurance products, negotiated insurance via platforms, facilities and open-market placements, liaised with clients and technical teams to develop products and documentation that met customer needs.

Subway
February 15, 2014 – June 26, 2016
Job Position: Assistant Manager

As Assistant Manager, I strategically led and motivated the team, ensured attainment of team targets, and maximised productivity and profitability. I efficiently performed straff training in customer service, upselling and store management and developed high performing teams in tree Subway stores in Reading and one in Didcot Parkway by leading and training of new employees, delivered exceptional customer service, performed retail store formatting, category resets, store shelving and fixture.

Subway
November 21, 2011 – April 24, 2013
Job Position: Store Manager

As Store Manager, I strategically led and motivated the team, prepared and managed the staff rota, ensured attainment of team targets, and maximised productivity and profitability. I efficiently performed inventory management and control, cash handling functions, handled stock, made order requisition and restocked supplies to ensure adequate stock levels for all necessary daily service operations, waste control, maintained health and safety standards, developed a high performing team by leading the recruitment, interviewing, and training of new employees, delivered exceptional customer service, performed retail store formatting, category resets, store shelving and fixture.

Hospitality Industry
May 15, 2004 – November 20, 2011
Job Position: Various positions withing the hospitality industry

3.5 years of work experience in the USA, South Africa, Bulgaria, New Zelanad.

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