As a co-founder at Partners Place my duties and responcibilities encompass a wide scope of ideas, activities, and initiatives with the goal of making the platform better.

As Customer Support Representative I provide the focal point of contact for customer enquiries, handle diverse customers and ensure quality service always maintained, develop and implement effective customer relationships in order to improve the customers’ experience. I process inbound calls, handling customer complaints, resolving issues and ensuring customer satisfaction, deliver an exceptional service, contributing towards an ongoing improved service and value. I develop and maintain an excellent working relationship with customers, effectively manage and resolve customer account queries and issues promptly and appropriately.

As the Supervisor, I provided a high-level administrative support, led the team monitored and ensured time and work was managed effectively and efficiently. I created a positive customer experience, handled customer complaints and issues regarding products and services, provided prompt and appropriate solutions, ensured all customers received exceptional care and always ensured customer satisfaction and this led to company's repeat business and positive reputation.

As a Sales Representative I delivered onsite and telephone client relations detailing account set up and changes to account profiles, ensured accuracy of all paperwork that arrived for assigned accounts and delivered onsite and field services to clients including sales, promotional services, and customer service on products. I represented the organisation on occasion, attended and presented to prospective clients and events assisting with product information and launch of new products. I collaborated with the Sales Representatives team to secure new clients and protect existing clients from competitors.

As an Insurance Agent, I sold insurance products, negotiated insurance via platforms, facilities and open-market placements, liaised with clients and technical teams to develop products and documentation that met customer needs.

As Assistant Manager, I strategically led and motivated the team, ensured attainment of team targets, and maximised productivity and profitability. I efficiently performed straff training in customer service, upselling and store management and developed high performing teams in tree Subway stores in Reading and one in Didcot Parkway by leading and training of new employees, delivered exceptional customer service, performed retail store formatting, category resets, store shelving and fixture.

As Store Manager, I strategically led and motivated the team, prepared and managed the staff rota, ensured attainment of team targets, and maximised productivity and profitability. I efficiently performed inventory management and control, cash handling functions, handled stock, made order requisition and restocked supplies to ensure adequate stock levels for all necessary daily service operations, waste control, maintained health and safety standards, developed a high performing team by leading the recruitment, interviewing, and training of new employees, delivered exceptional customer service, performed retail store formatting, category resets, store shelving and fixture.

3.5 years of work experience in the USA, South Africa, Bulgaria, New Zelanad.