Michelle de Scally
(0.00 of 0 ratings)
United Arab Emirates
UTC +04:00 - 5:37 AM
Afrikaans - proficient
English - native
Commitment: Part time
Payment methods:
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Skills
Accounting & Bookkeeping Account Reconciliation
Accounts Payable
Accounts Receivable
Billing Clerks/Management
Bookkeeping
Credit and Collecting/Management
Financial Reporting
Admin Administration
Administrative Support
Business Consulting
Customer Service
Data Entry
Events Management
Executive
Office Management
Operational Management
Personal Assistance
Virtual Assistance
Human Resources HR Administration
HR Policies
Human Resources
Personnel Recruitment
Customer Support Email Support
Data Entry & Data Manipulation Dynamical Meteorology
Transaction Data Entry
Word Processing & Typing Typing
Word Processing
Reviews 0.00 of 0 ratings
Quality
Communication
Punctuality
Reasonable price
Recommend to a friend
About me
Virtual Assistant - Business Support Services

I have more than 32 years of extensive knowledge, experience, and skills in Administration, Human Resources, Finance, Procurement, Operations, and Event Management. In 2021 I started my own freelancing company offering business and operational support services both virtually and in-person, supporting individuals and companies.



I work on specific assignments executed regularly and/or one-off assignments. Time management and organization skills have allowed me to take on several clients and meet time-sensitive deadlines with high-quality work.
I am an excellent communicator and project manager with strengths in daily operations management, workflow improvements, and customer service. Effectively communicating and transparency have allowed me to remain current with my client's needs and expectations.

I currently work part-time with the South African Business Council (UAE) as their Head of Operations, which encompasses all aspects of the business, from general operational administration to marketing, events, and membership management. I am also involved in strategic planning meetings which map out the year ahead, and the development of new “products” for our members. My focus in 2021 and Q1 2022 was EXPO2020. I worked with the South African pavilion team and other third parties executing events and B2B connections, as well as being involved in the arrangement, logistics, and execution of the South African National Day at EXPO2020.

Working independently (from my fully equipped home office) and taking initiative when necessary are traits that I have sharpened as a Virtual Assistant.

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Freelance services
Currently available
Virtual Executive/Personal Assistance
* Diary Management
* Email Management
* Meeting / Webinar Organization
* Travel Management
* Expenses (Capture & Track)
* Recording of minutes
* Copy Typing
* Preparation of:
– Presentations
– Agendas
– Document Packs
– Reports
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Administration Administrative Support Business Consulting Customer Service Data Entry Events Management Executive Office Management Operational Management Personal Assistance Virtual Assistance
Currently available
Administrative & Operational Support

* Workflow process design

* Database management

* Data entry

* Proofreading

* Reporting on & analysis of:

  – Sales Performance

  – P&L Expenditure

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Currently available
Human Resources Managment Services

* General HR Management

* Payroll

* Recruitment (in-house)

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HR Administration HR Policies Personnel Recruitment
Currently available
Project & Change Management

* Research on the project/change

* Analysis of the results

* Summary of the analysis & best

  practices

* Planning of the project/change (including roles and

   responsibilities)

* Development of a procedure

  document

* Implementation of project /

   change

* Handover

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Currently available
Bookkeeping

* Daily transaction capturing

* Order processing & Invoicing

* Accounts payable

* Accounts receivable

* Credit control

* Bank reconciliation

* Procurement

* LC & CAD documentation

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Account Reconciliation Accounts Payable Accounts Receivable Bookkeeping

This user doesn't have any uploaded courses yet.

Education
Diploma
Name of institution: Alison January 2, 2013 - June 28, 2013 Field of study: Business Management and Entrepreneurship

Certificates
Field of study: Office Administration Name of institution: Academy of Learning January 3, 1994 - December 30, 1994
Field of study: Certified Finance Professional Name of institution: The Institute of Financial Consultants May 1, 2013 - May 30, 2013
Field of study: The Basic Principles of Public Relations Name of institution: Hartwell Business Institute July 3, 1995 - December 29, 1995
Field of study: Train the Trainer – Practical Training Techniques Name of institution: FSA Contact November 2, 1992 - November 27, 1992
Work experience
AIO Specialists FZ-LLC
January 3, 2021 – Currently
Job Position: Freelancer/Virtual Operational Support

I work as a Freelancer offering professional, virtual operational business and administrative services, to business owners. Services Include: • Operational Administrative Support • Virtual Executive/Personal Assistant • Event Management • Inhouse Human Resources Management • Bookkeeping Services • Project & Change Management Clients Include: • The South African Business Council (UAE) – Head of Operations • The Platform for Connected Leadership – Head of Operations • Plants4Life – Design work • SICO Middle East – Operations administration • Multichoice-Galelo Africa-C3 SMME Accelerator Week – Programme Management • Hilton Veterinary Clinic – Operations administration • Jihreh Hygiene – Design work • Beauty Trendz – Design work • USB Alumni UAE – Design work for webinar collateral

SICO Middle East DMCC (previously Choices General Trading LLC)
October 1, 2008 – December 31, 2020
Job Position: Office Manager

In 2008, I was hired to setup the Middle East Branch as an onshore company, including setting up all policies and procedures. In 2011 I researched the practicality and cost reduction of moving the company offshore, proposal accepted by the Head Office in the USA, a saving of over AED180K per year. In 2018 I was instrumental in setting up a warehouse in the Middle East for fast-moving items, thereby reducing the lead times down to a few days instead of months. Responsible for the Operations, Finances, Human Resources, Logistics and Administrative functions of the Middle East Office. I previously looked after the Marketing, and Sales to Procurement Companies. • Organized office functions and oversaw daily operations of the office and employees • Designed and implemented workflow processes • Inhouse recruitment • Issued employment letters and contracts • Developed and issued role profiles / job descriptions • Staff travel management • Issued bank and embassy letters for employees • Payroll management • Sales commission processing and payment • Yearly performance appraisals • Compensation and benefits review • Review and reimbursement of expenses • Petty cash management • Renewal of visas and employment/labour cards • General Human Resource functions (disciplinary actions and so forth) • Renewed trade licenses, insurance policies, establishment cards, and memberships (Chamber of Commerce, Customs) • Raised purchase orders on suppliers • Ensured shipping deadlines were met • Communicated with freight agents on all logistic matters • Issued documentation (invoices, PO, delivery notes, certificates of origin, and so forth) for customs clearance, and payment purposes • Handled all matters relating to Letters of Credit and Cash Against Documents • Inventory movement verification • General daily bookkeeping • Accounts receivable • Accounts payable • Credit Control • Communicated with banks • Reconciled bank accounts • Updated and distributed sales reports • Month end financial procedures and reporting • Finalized and issued Monthly Management Accounts and Reports to Head Office • Year end Audit file preparation and submittal to the auditors • Issued documentation to and answered any queries received from the auditors • Completed audit by signing off the Financial Statements • Submitted audit findings to the Free Zone Authority and the USA Head Office • Issuance of quotations to Key Accounts and followed up • Dealt with Free Zones for company and employee related matters

MEYDAN LLC
October 1, 2007 – September 30, 2008
Job Position: EA to HR Director and HR Project Coordinator

Worked as the Executive Assistant to the HR Director and provided administrative support to the HR Team. • Diary Management • Email Management • Meeting / Webinar Organization • Travel Management • Minutes/meeting notes • Copy typing from handwritten drafts or dictation • Prepared: o Presentations o Agendas o Document Packs o Reports • Researched, developed, designed, and implemented HR related projects, including benefits, training, and policies & procedures. • Managed the Junior Office Staff (Receptionist, General Administrator, Office Assistants and Drivers) Projects: • Recruitment – (until January 2008). Managed the entire recruitment process; from screening of CVs to initial interview through to issuance of employment contracts. • Health Insurance benefit for the Group (including dependents -2195 people) – managed project from conception to implementation. Wrote the Health Insurance Policy & Procedure document for the Group. • Learning & Development o English Language Courses – trained by ELS. o MS Office 2003 to 2007 migration – developed training matrix, analyzed training needs, researched training companies, designed the course outline and content. • SAP Prototype (possible ERP package implementation for the business) – selected as one of the Power Users (for the HR Department) of the SAP system during the development stage. • Mercer Benefits & Salary Survey 2008 – compiled data, checked accuracy, and submitted the data to Mercer for use in their 2008 survey. • Life and Medical Insurance for employees and other participants in Professional Sports – conducted research, made initial contact with insurance companies to negotiate Life and Medical Insurance for members of staff and individuals participating in the professional sport of horse racing

DANWAY LLC
April 3, 2005 – September 30, 2007
Job Position: Office Manager and PA to the MD

I ran the Administration, IT, Facility Management and Quality Departments. I dealt with Corporate Communications, including exhibitions and media relations. I was the PA to the Managing Director and assisted the HR Manager with HR related work for 1200 employees. • Screened incoming calls • Maintained a message log • Email Management • Diary Management • Organized meetings • Travel Management (flights, hotels, car hire, visas) • Minutes/meeting notes • Prepared: o Presentations o Agendas o Document Packs o Reports • Typed documents (letters, etc.) from handwritten drafts or dictaphone • Setup filing systems • Maintained databases • Basic human resources management for 150 employees • Managed the Administration, IT, Facility Management and Quality Department Staff I was the coordination point for the Abu Dhabi Head Office for any works to be completed in Dubai. I was instrumental in the: • Re-design of the company website • Introduction of the HR & Company Policies • Writing the Employee Handbook • Development and introduction of the Induction program for new employees • Re-design the Company Brochure • Developed a Performance Appraisal System • Redesign of the layout of the offices • The annual salary & bonus payment review • Maintenance of the ISO quality system

CUMMINS MIDDLE EAST
September 1, 2003 – March 31, 2005
Job Position: HR Representative (HRR) | PA to Managing Director

I was the PA to the Managing Director and the HRR (Human Resources Representative) for the Middle East office. • Screened incoming calls • Maintained a message log • Email Management • Diary Management • Organized meetings • Travel Management (flights, hotels, car hire, visas) • Minutes/meeting notes • Prepared: o Presentations o Agendas o Document Packs o Reports • Typed documents (letters, etc.) from handwritten drafts or dictaphone • Setup filing systems • Maintained databases • Basic human resources management for 70 employees • Managed the Administration Staff of both branches

DIAGEO
November 1, 2001 – August 31, 2003
Job Position: PA to Regional Manager | Marketing Coordinator

I was the Personal Assistant to the Regional Manager, as well as the Marketing Coordinator and Brand Champion. • Obtained sales data from Distributors • Captured sales data on a database • Analyzed information to determine consumer performance and trends • Prepared presentations • Maintained a database of promotional activities • Selected, ordered & monitored promotional materials • Trained staff on current and upcoming promotions as well as product knowledge on the brands • As the Brand Champion for the Guinness and Kilkenny brands, I dealt with all brand related issues • Developed and arranged promotions • Worked with advertising agencies to develop promotional materials • Arranged Trade Tours • Monitored sales vs. budget • Managed the promotional budget spend • Assisted with the development of action plans for problem areas

INTERVID FZ LLC
April 1, 2001 – October 31, 2001
Job Position: Office / Administration Manager

I assisted in the establishment and setup of the company in the Dubai Internet City (DIC). • Finalized the Limited Liability documentation for DIC • Hired designers for the office design and selected furniture • Recruited sales employees • Registered the company with Government Departments (e.g.: Chamber of Commerce) • Developed and typed Proposals and Tender Documents • General Human Resources functions • Basic bookkeeping and accounting to trial balance • Issued OPO's for equipment required (direct sale or for hire) from other branches • Monitored shipments from point of departure to Dubai • Prepared documents & letters of exemption for customs • Received the equipment into the office • Created and maintained a database of all equipment received and movement

SOUTH AFRICAN BREWERIES
March 3, 1997 – November 30, 2000
Job Position: Sales Coordinator & PA to Sales Managers | Subject Matter Expert

I was the Sales Coordinator for the Vaal Triangle area and worked as a PA for three (3) Sales Managers and assisted 25 Sales Representatives with administration. Within five months of joining SAB, I was selected to become a Subject Matter Expert (SME) to train other Sales Coordinators on “The Important aspects of being a Sales Coordinator” and the software packages used in SAB. Included in these sessions I trained on the database I designed to track sales in the informal markets in South Africa. • Reported on the performance of the sales representatives for payment of sales incentives • Reported on the availability of products by outlet • Reported on the promotional activities and progress thereof by outlet • Developed and prepared a Quarterly Sales Plan • Updated sales graphs in the office • Completed market analysis on a monthly basis • Coordinated customer focus groups, award evenings, mini conferences, quarterly functions, and Brewery tours. • Ordered and issued POS material for the merchandize department and in-store promotions. • Payment of accounts on SAP • Reconciliation of accounts paid • As a SME, I assisted with the design of reports for the new sales system • Rolled out and installed the new computerized sales system (Sales Logix) • Trained staff on all in-house computer packages

REBEL BOTTLE STORES / GILBEYS
April 2, 1990 – October 31, 1994
Job Position: PA to Regional Manager | Public Relations Officer (PRO) | Internal System Support (ISS)

I was as the PA to the Regional Manager. • Screened incoming calls • Maintained a message log • Email management • Diary Management • Organized meetings • Travel management (flights, hotels, car hire, visas) • Minutes/meeting notes • Prepared: o Presentations o Agendas o Document Packs o Reports In 1990 I was promoted to the Public Relations Officer. • Compiled monthly information for marketing meetings • Opened new accounts (cold calling, and word-by-mouth) • Weekly sales calls to existing customers • Quoted on and coordinated functions (weddings, product launches, meetings, conferences, office parties, etc.) which included organizing the function from A – Z. • Coordinated store openings, in-house functions (Management meetings, wine tastings and new product launches). In 1994 in addition to my PRO duties, I was promoted to ISS for the Kwazulu Natal Province. • Setup the new POS system in the stores • Trained staff on the inhouse & bought PC programs • Handled all software/hardware problems and implemented upgrades. • Conducted in-store audits during stock takes

Freelancer - Temp Agent
December 1, 2000 – March 31, 2001
Job Position: EA/PA/Secretary/Administrator – Temp Agent

• Answered switchboards • Filing • Placed orders with suppliers • Screened incoming calls for managers • Maintained a message log • Email management • Diary Management • Organized meetings • Travel management (flights, hotels, car hire, visas)

Bridgestone / Firestone
March 1, 1996 – February 28, 1997
Job Position: Sales Coordinator & EA/PA to Regional Director - Freelancer

• Email management • Diary Management • Organized meetings • Travel management (flights, hotels, car hire, visas) • Minutes/meeting notes • Arranged meetings, conferences, and events • Assisted with yearly projections and budgets • Prepared: o Presentations o Agendas o Document Packs o Reports • Organized office functions and oversaw daily operations of the office and employees • Designed and implemented workflow processes • Reported on the performance of the sales representatives for payment of sales incentives

Sunward Park Hospital – Maddocs Group
September 1, 1995 – February 29, 1996
Job Position: EA to Chief Nursing Manager of the Maddoc’s Group - Freelancer

• Screened incoming calls • Email management • Diary Management • Organized meetings • Travel management (flights, hotels, car hire, visas) • Minutes/meeting notes • Arranged meetings, conferences, and events • Assisted with yearly projections and budgets • Prepared: o Presentations o Agendas o Document Packs o Reports • Assisted with the commissioning of the Pretoria Urology Hospital.

ARWYP Medical Centre
November 1, 1994 – August 31, 1995
Job Position: EA/PA to Hospital Manager- Freelancer

• Screened incoming calls • Email management • Diary Management • Organized meetings • Travel management (flights, hotels, car hire, visas) • Minutes/meeting notes • Arranged meetings, conferences, and events • Assisted with the arrangements for the Hospital Manager’s wedding, designed the invitation and so forth • Assisted with yearly projections and budgets • Prepared: o Presentations o Agendas o Document Packs o Reports • Designed and the company newsletter – issued monthly

Freelancer - Temp Agent
December 1, 1988 – March 31, 1990
Job Position: EA/PA/Secretary/Factory Coster

• Answered switchboards • Filing • Placed orders with suppliers • Screened incoming calls for managers • Maintained a message log • Email management • Diary Management • Organized meetings • Travel management (flights, hotels, car hire, visas) • Costing of individual products for manufacturing

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