I work as a Freelancer offering professional, virtual operational business and administrative services, to business owners. Services Include: • Operational Administrative Support • Virtual Executive/Personal Assistant • Event Management • Inhouse Human Resources Management • Bookkeeping Services • Project & Change Management Clients Include: • The South African Business Council (UAE) – Head of Operations • The Platform for Connected Leadership – Head of Operations • Plants4Life – Design work • SICO Middle East – Operations administration • Multichoice-Galelo Africa-C3 SMME Accelerator Week – Programme Management • Hilton Veterinary Clinic – Operations administration • Jihreh Hygiene – Design work • Beauty Trendz – Design work • USB Alumni UAE – Design work for webinar collateral

In 2008, I was hired to setup the Middle East Branch as an onshore company, including setting up all policies and procedures. In 2011 I researched the practicality and cost reduction of moving the company offshore, proposal accepted by the Head Office in the USA, a saving of over AED180K per year. In 2018 I was instrumental in setting up a warehouse in the Middle East for fast-moving items, thereby reducing the lead times down to a few days instead of months. Responsible for the Operations, Finances, Human Resources, Logistics and Administrative functions of the Middle East Office. I previously looked after the Marketing, and Sales to Procurement Companies. • Organized office functions and oversaw daily operations of the office and employees • Designed and implemented workflow processes • Inhouse recruitment • Issued employment letters and contracts • Developed and issued role profiles / job descriptions • Staff travel management • Issued bank and embassy letters for employees • Payroll management • Sales commission processing and payment • Yearly performance appraisals • Compensation and benefits review • Review and reimbursement of expenses • Petty cash management • Renewal of visas and employment/labour cards • General Human Resource functions (disciplinary actions and so forth) • Renewed trade licenses, insurance policies, establishment cards, and memberships (Chamber of Commerce, Customs) • Raised purchase orders on suppliers • Ensured shipping deadlines were met • Communicated with freight agents on all logistic matters • Issued documentation (invoices, PO, delivery notes, certificates of origin, and so forth) for customs clearance, and payment purposes • Handled all matters relating to Letters of Credit and Cash Against Documents • Inventory movement verification • General daily bookkeeping • Accounts receivable • Accounts payable • Credit Control • Communicated with banks • Reconciled bank accounts • Updated and distributed sales reports • Month end financial procedures and reporting • Finalized and issued Monthly Management Accounts and Reports to Head Office • Year end Audit file preparation and submittal to the auditors • Issued documentation to and answered any queries received from the auditors • Completed audit by signing off the Financial Statements • Submitted audit findings to the Free Zone Authority and the USA Head Office • Issuance of quotations to Key Accounts and followed up • Dealt with Free Zones for company and employee related matters

Worked as the Executive Assistant to the HR Director and provided administrative support to the HR Team. • Diary Management • Email Management • Meeting / Webinar Organization • Travel Management • Minutes/meeting notes • Copy typing from handwritten drafts or dictation • Prepared: o Presentations o Agendas o Document Packs o Reports • Researched, developed, designed, and implemented HR related projects, including benefits, training, and policies & procedures. • Managed the Junior Office Staff (Receptionist, General Administrator, Office Assistants and Drivers) Projects: • Recruitment – (until January 2008). Managed the entire recruitment process; from screening of CVs to initial interview through to issuance of employment contracts. • Health Insurance benefit for the Group (including dependents -2195 people) – managed project from conception to implementation. Wrote the Health Insurance Policy & Procedure document for the Group. • Learning & Development o English Language Courses – trained by ELS. o MS Office 2003 to 2007 migration – developed training matrix, analyzed training needs, researched training companies, designed the course outline and content. • SAP Prototype (possible ERP package implementation for the business) – selected as one of the Power Users (for the HR Department) of the SAP system during the development stage. • Mercer Benefits & Salary Survey 2008 – compiled data, checked accuracy, and submitted the data to Mercer for use in their 2008 survey. • Life and Medical Insurance for employees and other participants in Professional Sports – conducted research, made initial contact with insurance companies to negotiate Life and Medical Insurance for members of staff and individuals participating in the professional sport of horse racing

I ran the Administration, IT, Facility Management and Quality Departments. I dealt with Corporate Communications, including exhibitions and media relations. I was the PA to the Managing Director and assisted the HR Manager with HR related work for 1200 employees. • Screened incoming calls • Maintained a message log • Email Management • Diary Management • Organized meetings • Travel Management (flights, hotels, car hire, visas) • Minutes/meeting notes • Prepared: o Presentations o Agendas o Document Packs o Reports • Typed documents (letters, etc.) from handwritten drafts or dictaphone • Setup filing systems • Maintained databases • Basic human resources management for 150 employees • Managed the Administration, IT, Facility Management and Quality Department Staff I was the coordination point for the Abu Dhabi Head Office for any works to be completed in Dubai. I was instrumental in the: • Re-design of the company website • Introduction of the HR & Company Policies • Writing the Employee Handbook • Development and introduction of the Induction program for new employees • Re-design the Company Brochure • Developed a Performance Appraisal System • Redesign of the layout of the offices • The annual salary & bonus payment review • Maintenance of the ISO quality system

I was the PA to the Managing Director and the HRR (Human Resources Representative) for the Middle East office. • Screened incoming calls • Maintained a message log • Email Management • Diary Management • Organized meetings • Travel Management (flights, hotels, car hire, visas) • Minutes/meeting notes • Prepared: o Presentations o Agendas o Document Packs o Reports • Typed documents (letters, etc.) from handwritten drafts or dictaphone • Setup filing systems • Maintained databases • Basic human resources management for 70 employees • Managed the Administration Staff of both branches

I was the Personal Assistant to the Regional Manager, as well as the Marketing Coordinator and Brand Champion. • Obtained sales data from Distributors • Captured sales data on a database • Analyzed information to determine consumer performance and trends • Prepared presentations • Maintained a database of promotional activities • Selected, ordered & monitored promotional materials • Trained staff on current and upcoming promotions as well as product knowledge on the brands • As the Brand Champion for the Guinness and Kilkenny brands, I dealt with all brand related issues • Developed and arranged promotions • Worked with advertising agencies to develop promotional materials • Arranged Trade Tours • Monitored sales vs. budget • Managed the promotional budget spend • Assisted with the development of action plans for problem areas

I assisted in the establishment and setup of the company in the Dubai Internet City (DIC). • Finalized the Limited Liability documentation for DIC • Hired designers for the office design and selected furniture • Recruited sales employees • Registered the company with Government Departments (e.g.: Chamber of Commerce) • Developed and typed Proposals and Tender Documents • General Human Resources functions • Basic bookkeeping and accounting to trial balance • Issued OPO's for equipment required (direct sale or for hire) from other branches • Monitored shipments from point of departure to Dubai • Prepared documents & letters of exemption for customs • Received the equipment into the office • Created and maintained a database of all equipment received and movement

I was the Sales Coordinator for the Vaal Triangle area and worked as a PA for three (3) Sales Managers and assisted 25 Sales Representatives with administration. Within five months of joining SAB, I was selected to become a Subject Matter Expert (SME) to train other Sales Coordinators on “The Important aspects of being a Sales Coordinator” and the software packages used in SAB. Included in these sessions I trained on the database I designed to track sales in the informal markets in South Africa. • Reported on the performance of the sales representatives for payment of sales incentives • Reported on the availability of products by outlet • Reported on the promotional activities and progress thereof by outlet • Developed and prepared a Quarterly Sales Plan • Updated sales graphs in the office • Completed market analysis on a monthly basis • Coordinated customer focus groups, award evenings, mini conferences, quarterly functions, and Brewery tours. • Ordered and issued POS material for the merchandize department and in-store promotions. • Payment of accounts on SAP • Reconciliation of accounts paid • As a SME, I assisted with the design of reports for the new sales system • Rolled out and installed the new computerized sales system (Sales Logix) • Trained staff on all in-house computer packages

I was as the PA to the Regional Manager. • Screened incoming calls • Maintained a message log • Email management • Diary Management • Organized meetings • Travel management (flights, hotels, car hire, visas) • Minutes/meeting notes • Prepared: o Presentations o Agendas o Document Packs o Reports In 1990 I was promoted to the Public Relations Officer. • Compiled monthly information for marketing meetings • Opened new accounts (cold calling, and word-by-mouth) • Weekly sales calls to existing customers • Quoted on and coordinated functions (weddings, product launches, meetings, conferences, office parties, etc.) which included organizing the function from A – Z. • Coordinated store openings, in-house functions (Management meetings, wine tastings and new product launches). In 1994 in addition to my PRO duties, I was promoted to ISS for the Kwazulu Natal Province. • Setup the new POS system in the stores • Trained staff on the inhouse & bought PC programs • Handled all software/hardware problems and implemented upgrades. • Conducted in-store audits during stock takes

• Answered switchboards • Filing • Placed orders with suppliers • Screened incoming calls for managers • Maintained a message log • Email management • Diary Management • Organized meetings • Travel management (flights, hotels, car hire, visas)

• Email management • Diary Management • Organized meetings • Travel management (flights, hotels, car hire, visas) • Minutes/meeting notes • Arranged meetings, conferences, and events • Assisted with yearly projections and budgets • Prepared: o Presentations o Agendas o Document Packs o Reports • Organized office functions and oversaw daily operations of the office and employees • Designed and implemented workflow processes • Reported on the performance of the sales representatives for payment of sales incentives

• Screened incoming calls • Email management • Diary Management • Organized meetings • Travel management (flights, hotels, car hire, visas) • Minutes/meeting notes • Arranged meetings, conferences, and events • Assisted with yearly projections and budgets • Prepared: o Presentations o Agendas o Document Packs o Reports • Assisted with the commissioning of the Pretoria Urology Hospital.

• Screened incoming calls • Email management • Diary Management • Organized meetings • Travel management (flights, hotels, car hire, visas) • Minutes/meeting notes • Arranged meetings, conferences, and events • Assisted with the arrangements for the Hospital Manager’s wedding, designed the invitation and so forth • Assisted with yearly projections and budgets • Prepared: o Presentations o Agendas o Document Packs o Reports • Designed and the company newsletter – issued monthly

• Answered switchboards • Filing • Placed orders with suppliers • Screened incoming calls for managers • Maintained a message log • Email management • Diary Management • Organized meetings • Travel management (flights, hotels, car hire, visas) • Costing of individual products for manufacturing