Fuzail Ahmad
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India
UTC +05:30 - 9:18 PM
English
Hindi
Urdu
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Skills
CRM / ERP CRM
CRM Management
ERP Administration
ERP Consulting
ERP Management
Support & IT Technical Support
Desktop Support Analysis
Field Service
Help Desk Support
IT Help Desk
IT Support Analysis
Technical Support Engineering
Reviews 0.00 of 0 ratings
Quality
Communication
Punctuality
Reasonable price
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About me
• Implemented Einstein's prediction builder.
Managed Salesforce application user profiles, roles, permissions, generating
• Security tokens, validation rules.
• Developed Workflow rules, Process builder, flows, time triggered actions, email alerts
• Created Profiles and Implemented object level, field-level and record level security and managed roles, visibility settings.
• Created email templates in HTML and emails through flows.
• Implemented Picklist, Dependent pick list, Lookup relationships, Junction
• Objects, Master detail relationships, formula fields for custom objects.
• Created various reports and Dashboards as per the requirement of the User and Business need.
• Implemented Salesforce to Salesforce Integration between a Standard and Custom Object and also synced their activities.
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Freelance services
7 day delivery Currently available
Salesforce Admin managing Sales and Service Cloud Estimated price: 30.00 USD
Support over 500 users and others throughout the organization as a
certified Salesforce Administrator. Managed Salesforce requests/issues for 500Ǡ Salesforce total end
users. Recognized with RockStar Awards 2 Years in a row between 2019 and
2020
Creates user groups and configure workflows and assignment rules
for 100 users Helps the IVR team and ticketing tools Resolve every customer issue faster that cover every part of service. Managing Salesforce application user profiles, roles, permissions, validation rules. Works on Workflow rules, Process builder, flows, time triggered
actions, email alerts . Creates Profiles and Implemented object level, field-level and record
level security and managed roles, visibility settings. Creates custom Objects, Master detail relationships, formula fields, reports and Dashboards as per the requirement of the User and
business need. 
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Education
Diploma
Name of institution: National Institute of Electronics & Information Technology August 13, 2009 - June 7, 2011 Field of study: Electronics & Communication Engineering
Work experience
Paytm
July 27, 2016 – Currently
Job Position: Salesforce Admin

More than 6+ Years of experience managing service Cloud

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